Discuss how E-commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support.

Cycle time is the time period from the beginning to the end of the business process, as defined by the seller and the buyer. Traditionally, producer will sell their goods through intermediaries such as wholesaler and retailer before the goods were transferred to the customer. This process will specifically increase the cost of the goods when arriving in the customer’s hand. With the introduction of E-Commerce, customer can directly purchase goods from the manufacturer by just one click on the mouse. It is more efficient, convenient, reduce cost and time for both the buyer and seller.

Besides that, with the presence of intranet, employees are able to access to company’s database and able to alert whatever information about upcoming events or company’s certain decision that had been made. Employees may also deal directly with the complaints that had been made by customers, answering customers’ request and take action to solve their problems. Employees’ empowerment can be improved by giving more flexibility to the employees to access to the information and make decision.

Furthermore, E-commerce may allow customers to get relevant and detailed information that they needed about certain product in seconds. E-Commerce enables customers to shop or do other transaction 24 hours a day, all year round and from almost any location they are.