E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies

E-government in Malaysia:
E-government describes the use of information and information and communication technology (ICT) to support the operations of government. Egovernment
most often is associated with computer applications and the Internet and the World Wide Web, but also encompasses other ICT applications, such as cellular
telephone, satellite communication and geographical information systems.

E-filling:
According to relevant source, printed tax return forms will not be issued to taxpayers who used the e-Filing system in 2007. LHDN encourages taxpayers to continue using thee-Filling system in 2008 with the ownership of a digital certificate.

Problems encountered:
Low intention to use this e-system among tax payers: There are some of the problems that encountered by consumers. Some tax payers, especially those elderly employees, they might be computer literacy and thus do not know how to use this system.
Little knowledge: Since the implementaion of e-Filling system so far was just few years, therefore it is undeniable that consumers might have little knowledge about it.
Do not have proper guidance: When they encounter problem, usually they do not have a correct guidance from those who are in-charged of it. When this occurs, usually consumers will lose their confidence in submitting tax return via e-Filling system.

Ways to improve:
Privacy and security: To encourage more citizens to use the e-government applications and hence adapted to them, Government should concern about the privacy and security issue involved. Usually, e-government appliction such as e-Filling system will require users to fill in their personal details, financial backgrounds and so on. The system should make sure that all the key in information would not be leaked out.
Creating the infrastructure to support e-government: There should be a good infrastructure to support the e-government application. As a conceptual foundation, policy architecture must be developed and set in place, including sets of goals, objectives, guiding principles, models and standards. By then, users would be have more understanding the intention behind each application.